From clothes and couches to cars and air conditioners, things just seem to be missing from the shelves more often these days than they used to be.
For Lisa Schlueter of Waseca, who has struggled to find themed lights and other decorations ahead of the holiday season, the timing is exasperating. For Owatonna’s Shyanne Hensley, the problem is somewhat more pressing.
“It’s getting hard to find the brand and sizes of diapers we need,” said Hensley.
These anecdotes and impressions among local residents are borne out in the experiences of local business owners, whose own problems securing inventory make them keenly aware of the frustration their customers are feeling. Ryan Glassmaker, owner of E-Z Own Plus, a furniture store with locations in Owatonna and Albert Lea, has seen it too many times recently.
“Everybody gets a sober look on their face anytime you tell them the order time,” Glassmaker said.
That order time is four to six months for furniture from E-Z Own Plus, compared to four to six weeks before COVID-19 disrupted global supply chains. This has made him lose customers.
The fact that his prices are also creeping up on nearly every product category he keeps in stock probably isn’t helping, either.
The one problem Glassmaker has been spared that other business owners have not been is the cost of shipping, which has increased astronomically in recent months. That’s because he picks up most of what he sells himself from a warehouse in Wisconsin.
For Camille McCarthy, general manager at Finally A Gift Store in Faribault, the pressure of the impending holiday season is increasing.
“We’re having to order much sooner than we normally do so we get it in, and if you don’t order soon enough, you’re not getting all of your products in,” McCarthy said. “We’re still ordering stuff for the holidays and some companies are quicker than others.”
With other shop owners like herself also ordering well in advance of the holidays, anxious to be left empty-shelved during retailers’ most profitable season, the shipping cost has also gone up, in addition to McCarthy’s products shipping and arriving later. The prices of some of her products have also increased recently, as the companies from which she buys her products raise their own prices.
Fortunately, in only the last year or two, McCarthy made a shift in the way she does business that has saved her from much of the pain other retailers are currently experiencing: she started filling her shelves with more local products.
“Just kind of a lucky coincidence,” she said. “We fell in love with these companies. It’s a better feeling, I guess.”
Rather than being beholden to global supply chains beginning in countries across the world, where manufacturing may have been halted due to the way that country’s government is handling COVID-19 or experiencing their own supply chain problems, McCarthy can simply look for companies near her. While they may not be quite as cheap and efficient, they can deliver goods far quicker and with much less uncertainty.
Goods she’s ordered from China or other countries that have to be placed in shipping containers and shipped overseas, however, such as her home decor gift items, are a different story. Orders placed in February, for instance, have only recently arrived.
“It’s been a bit of a challenge, I would say,” she said.
What’s taking so long?
The novel coronavirus emerged in an unfortunate location for the global supply chain.
That location is Wuhan, a key manufacturing hub in China — the manufacturing capital of the world. For a vast array of products, it’s also where the global supply chain begins. When the Chinese government shut down factories to stop the spread of COVID-19, other manufacturers requiring their goods — semiconductors, auto parts and more — to produce their own goods could no longer do that. This meant fewer goods being produced overall.
At the time, economists predicted that while the supply of goods would decrease, the temporary closure of stores and malls around the world would similarly lower demand. The problem, in other words, would cancel out.
This turned out to be wrong. While supply became depressed and stayed that way, demand didn’t stay low for long. Spending more time at home, demand for electronics, furniture and more ticked up. While unemployment also temporarily reached very high levels, former President Donald Trump’s $2 trillion coronavirus relief bill in March 2020 — followed by President Joe Biden’s $1.9 trillion relief bill a year later — helped keep that demand strong.
But with all those factories shut down for so long, and demand having piled up in the meantime, acute bottlenecks started causing massive delays as manufacturing groaned back to life. Warehouses began to fill with products as companies found themselves unable to take in all the product they’d ordered, a problem exacerbated by the recent shortage of truck drivers who would bring normally transport inventory from warehouses to local stores. This caused massive traffic jams at sea as shipping ports were unable to transport their inventory to warehouses, and thus could not take in more containers.
With this new urgency and demand for shipping, prices have also skyrocketed. And with big businesses like Walmart, Target and Amazon able to pay those high prices to stock their shelves, the small, independent businesses have suffered the worst of those delays and shortages. The pandemic also accelerated consumers’ transition to e-commerce, further hurting small retailers and sending their customers to Amazon and a few other online giants.
Companies ordering in excessive quantities before the holidays have only made the situation worse.
For Beret Froehle, manager of the Rare Pair, a shoe store in Northfield that sells other goods like clothing, handbags and winter accessories, it has been more difficult getting some products than others recently. Getting shoes, for instance, has been far more difficult than clothes.
“A lot is dependent on where are the factories and where are specific companies,” Froehle said.
Many of the shoe companies the Rare Pair orders from ship their products out of southeast Asian countries such as Vietnam, many of which have had to intermittently close their factories in response to surges of COVID-19 and a lack of available vaccines in those regions. For the Rare Pair, that means waiting a year to receive an order of sandals, rather than the usual six months. Sometimes it means orders are cancelled altogether.
While few of her customers are surprised by the situation, Froehle added, she suspects some customers are ordering online what the Rare Pair hasn’t been able to acquire. Still, she said, she continually feels “really lucky that people continue to shop local.”
With delays and cancelled orders already upon her, though, Froehle’s advice was clear: “Shopping early for the holidays is really the way to go this year.”
One might think Jacob Dougherty, owner of Waseca County Auto Sales, would be somewhat more immune to supply chain issues. He sells used vehicles, built before the supply chain disruption.
The problem, Dougherty said, is that “it all trickles down.”
“The [shortage of] new cars put[s] a strain on the used cars and drive[s] the prices way up,” he said.
While Dougherty said supply chain issues have not been as much of a problem as securing enough employees, the supply chain issues have gotten worse in recent months. Part of that is getting car parts — what used to arrive in a day now takes three to five days. This delay is due not only to complications with manufacturing overseas but to a lack of truck drivers and other employees needed to bring the parts from the manufacturer to all its different stops before arriving at Waseca County Auto Sales.
It’s affected his and other car dealership businesses in stranger ways, too: buying back cars from customers sold a few years ago for a higher price than they sold them for, because demand is so high that they can then be resold for even higher, for instance.
“That’s just what the market dictates,” Dougherty said.
And while the market mostly seems to be hurting consumers in the moment, Doughery emphasized the financial instability it heralds for businesses.
“What if the market did shift and I’ve got 100 trucks on my lot that I paid $50,000 for that are now worth $40,000?” he said. “I’m out of business.”
What Dougherty tells his customers that balk at the sky-high prices of vehicles is if they don’t have to buy today, it might be worth waiting until the market simmers down. But he doesn’t think that moment is coming anytime soon.
“And maybe I’m wrong,” he said. “I have no idea.”